INDUSTRY: Energy

CLIENT: Energy Sector (Egypt)

About

A global multinational energy corporation faced a pressing concern about a potential confidentiality breach from within their organization. The anxiety stemmed from discontented employees who could compromise the security of proprietary information. ICE24 was approached to deploy its Activity Based Intelligence (ABI) solution, designed to monitor and analyze real-time, multi-sourced activities. This case study explores how ICE24’s ABI Division helped the client identify and address internal threats, particularly in the challenging environment of Cairo, Egypt, marked by civil unrest and protests against Western corporations.

Objectives

• Identify Internal Threats: Detect disgruntled employees or suspicious activities that could compromise sensitive data.
• Real-time Monitoring: Implement a system for real-time monitoring of sourced activities within the organization, including Social Media Intelligence (SOMINT) and Open Source Intelligence (OSINT).
• Custom-Tailored Approach: Develop a customized, multi-layered intelligence and security approach suited to the energy industry.

Challenges

• Internal Threat Identification: The client needed a robust solution to identify potential internal threats and suspicious activities.
• Real-time SOMINT Monitoring: The necessity for real-time monitoring to detect potential threats quickly, including social media and open-source intelligence.
• Industry-specific Approach: The unique nature of the energy industry required a customized and comprehensive intelligence strategy.

Solutions

• Deployment of ABI: ICE24’s ABI Division provided a customized solution for real-time SOMINT and OSINT monitoring and analysis.
• Data Analytics: Advanced data analytics and SOMINT monitoring identified patterns and anomalies in employee communications that indicated potential threats.
• Threat Identification: ICE24 discovered that an HR employee had leaked classified documents, including executive pay scales, staff Personal Identifying Information (PII), and internal communications, to a public social media platform with a political statement.
• Incident Response: Upon identifying the leak, ICE24 alerted key personnel and provided immediate incident response.

Outcomes

• Proactive Threat Management: The client effectively used our ABI solution to identify and address potential internal threats, significantly reducing incidents related to data breaches and breaches of confidentiality.
• Enhanced Security Protocols: The ABI solution contributed to the development of protocols for early detection of employee dissatisfaction and initial signs of internal threats, thereby enhancing overall security.
• Navigating a Challenging Environment: Our strategy helped the client navigate a highly competitive and sensitive industry, especially in the context of Cairo’s challenging environment.